Blog

Whether you have meetings frequently or rarely, your team probably doesn’t communicate as effectively as you could. Without effective communication, companies will inevitably struggle to keep employees happy, productive and engaged. This is especially true when entire organizations are suddenly working remotely. Even before COVID-19 hit, companies were experiencing engagement issues. Research from Gallup found […]

During this period of crisis, it’s easy for business owners to panic. With consumer bases disappearing and monetary flow at a frightening standstill, not even top executives are safe or secure. There is a paralyzing uncertainty in the air, leaving businesses everywhere without direction. But these desperate times don’t call for desperate action. They call […]

My team and I recently invited my friend and former Google colleague, Laszlo Bock, for a tech talk. Laszlo’s vision is to take everything he learned as senior vice president of people ops at Google into companies throughout the world. Laszlo’s talk was incredibly informative and enlightening. It got me thinking about culture and why […]

Staying and growing the business has measurable long-term benefits, but what about Thomas’s life in the short term, while he still owns the business? The most obvious benefit of not exiting now is that he maintains his current level of spending. But if Thomas is to stay, he cannot continue to put in the 60-hour […]

Business schools have always turned out a steady stream of budding entrepreneurs, and from the Bay Area to Boston to Brussels that stream turned into a torrent in recent years. For every new graduate who hankered for a job in investment banking or strategy consultancy there would be others looking to become the next Bezos, […]

Tales of startup success are some of the most compelling in the business world. They’re exciting, representing the fulfillment of a wildly cherished dream and affirming the possibility that each one of us can pursue our own ambitions, make our own money, give back where we feel it’s needed and leave a glowing legacy behind. […]

For as long as we’ve had customer-dependent businesses, we’ve contemplated what it means to provide “good customer service.” This is well-trod territory, so frequently discussed that many professionals have let the idea slip to the bottom of their priority list. To many of us, customer service is a given – a basic necessity for running […]

The “throw spaghetti against the wall and see what sticks” technique may work in the kitchen, but it’s not a very effective brand strategy. Many companies try writing their own copy, attempt blogging, post sporadically on social media or play around with videos because they think they should. But without an overall story and content […]