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June 15, 2020
The private equity industry is no stranger to the growing demand for digital transformation. In order to best leverage their investments, private equity firms should make strategic improvements to the companies they invest in. Of all the possible organizational and operational changes, digitalization has risen to the forefront of the private equity industry as a […]
June 15, 2020
Whether you have meetings frequently or rarely, your team probably doesn’t communicate as effectively as you could. Without effective communication, companies will inevitably struggle to keep employees happy, productive and engaged. This is especially true when entire organizations are suddenly working remotely. Even before COVID-19 hit, companies were experiencing engagement issues. Research from Gallup found […]
June 15, 2020
Some of my current customer service and customer experience education occurs during conferences I attend throughout the year. These conferences draw thousands of people who want to learn about the latest and greatest in their industries. As you can imagine, however, conferences in their traditional, in-person format have all but disappeared. But the alternative—virtual events—can […]
June 15, 2020
Unfortunately, companies don’t receive warnings ahead of a catastrophic event. No matter what the event may be — a data breach, natural disaster, healthcare crisis or some other disruptive event — incidents will always happen with little notice. In some cases, these incidents could spell the end of a company. According to the Federal Emergency […]
June 15, 2020
During this period of crisis, it’s easy for business owners to panic. With consumer bases disappearing and monetary flow at a frightening standstill, not even top executives are safe or secure. There is a paralyzing uncertainty in the air, leaving businesses everywhere without direction. But these desperate times don’t call for desperate action. They call […]
August 19, 2018
My team and I recently invited my friend and former Google colleague, Laszlo Bock, for a tech talk. Laszlo’s vision is to take everything he learned as senior vice president of people ops at Google into companies throughout the world. Laszlo’s talk was incredibly informative and enlightening. It got me thinking about culture and why […]
August 19, 2018
Staying and growing the business has measurable long-term benefits, but what about Thomas’s life in the short term, while he still owns the business? The most obvious benefit of not exiting now is that he maintains his current level of spending. But if Thomas is to stay, he cannot continue to put in the 60-hour […]
August 19, 2018
Business schools have always turned out a steady stream of budding entrepreneurs, and from the Bay Area to Boston to Brussels that stream turned into a torrent in recent years. For every new graduate who hankered for a job in investment banking or strategy consultancy there would be others looking to become the next Bezos, […]
August 19, 2018
Tales of startup success are some of the most compelling in the business world. They’re exciting, representing the fulfillment of a wildly cherished dream and affirming the possibility that each one of us can pursue our own ambitions, make our own money, give back where we feel it’s needed and leave a glowing legacy behind. […]